Nokia 3600 - . Frequently asked questions (FAQ)

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Bluetooth
Q. Why can’t I end a Bluetooth connection?

A. If another device is pairing with your phone but not sending data, and

leaves the connection open, then the only way to disconnect is to
deactivate the Bluetooth link altogether. Go to Bluetooth and select
the setting

Bluetooth

→

Off

.

Q. Why can’t I find my friend’s Bluetooth enabled device.

A. Check that both have activated Bluetooth.

Check that the distance between the two devices is not over 30 feet
(10 meters) or that there are no walls or other obstructions between
the devices.

Check that the other device is not in ‘Hidden’ mode.

Multimedia messaging
Q. What should I do when the phone tells that it cannot receive a

multimedia message because memory is full?

A. The amount of memory needed is indicated in the error message:

Not

enough memory to retrieve message. Delete some data first.

To view

what kind of data you have and how much memory the different data
groups consume, go to

Installer

and select

Options

→

Memory details

.

After you have freed up memory, the multimedia message center tries
to send the multimedia messages again automatically.

Q. What should I do when the phone gives the message:

Unable to

retrieve multimedia message. Network connection already in use.

?

A. End all active data connections. Multimedia messages cannot be

received if another data connection using a different gateway address
is active for WAP or e-mail.

Q. How can I end the data connection when the phone starts a data

connection again and again? The notes:

Retrieving message

or

Trying

to retrieve message again

are shown briefly. What is happening?

A. The phone is trying to retrieve a multimedia message from the

multimedia messaging center.

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Reference information

Check that the settings for multimedia messaging have been defined
correctly and that there are no mistakes in phone numbers or addresses.
Go to

Messaging

and select

Options

→

Settings

→

Multimedia message

.

To stop the phone from making a data connection, you have the
following options. Go to

Messaging

and select

Options

→

Settings

→

Multimedia message

.

•

Select

On receiving msg.

→

Defer retrieval

if you want the

multimedia messaging center to save the message to be retrieved
later, for example, after you have checked the settings. After this
change, the phone still needs to send information notes to the
network. To retrieve the message later, select

Retr. immediately

.

•

Select

On receiving msg.

→

Decline message

- if you want to

decline

all incoming multimedia messages. After this change, the

phone needs to send information notes to the network and the
multimedia messaging center will delete all multimedia messages
that are waiting to be sent to you.

•

Select

Multimedia reception

→

Off

- if you want to ignore all

incoming multimedia messages. After this change the phone will
not make any network connections related to multimedia messaging.

Images
Q. Is the format of the image I’m trying to open supported?

A. See “Camera and images” on p. 57 for further information on the

supported image formats.

Messaging
Q. Why can’t I select a contact?

A. If you cannot select a contact in the Contacts directory, the contact

card does not have a phone number or an e-mail address. Add the
missing information to the contact card in the Contacts application.

Calendar
Q. Why are the week numbers are missing?

A. If you have changed the Calendar settings so that the week will

start on some other day than Monday then the week numbers will
not be shown.

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Browser services
Q. No valid access point defined. Define one in WAP settings.

A. Insert proper browser settings. Contact your service provider

for instructions.

Log
Q. Why does the log appear empty?

A. You may have activated a filter and no communication events fitting

that filter have been logged. To see all events, select

Options

→

Filter

→

All communication

.

PC connectivity

Q. Why do I have problems in connecting the phone to my PC?

A. Make sure that PC Suite for the Nokia 3600 and Nokia 3650 phone is

installed and running on your PC. See the

Installation guide for PC

Suite

on the CD-ROM in the ‘Install’ section. For further information

on how to use the PC Suite for the Nokia 3600 and Nokia 3650 phone,
see the PC suite online help.

Access codes
Q. What is my password for the lock, PIN, or PUK codes?

A. The default lock code is 12345. If you forget or lose the lock code

contact your phone dealer.

If you forget or lose a PIN or PUK code, or if you have not received
such a code, contact your network service provider.
For information about passwords, contact your access point provider,
for example, a commercial Internet service provider (ISP), WAP service
provider, or network operator.

Application not responding
Q. How do I close an application that is not responding?

A. Open the application switching window by pressing and holding

.

Then scroll to the application, and press

to close the application.

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Reference information

• Nokia ONE-YEAR LIMITED WARRANTY

Nokia Inc. (“Nokia”) warrants that this cellular phone (“Product”) is free
from defects in material and workmanship that result in Product failure
during normal usage, according to the following terms and conditions:

1

The limited warranty for the Product extends for ONE (1) year beginning
on the date of the purchase of the Product. This one year period is
extended by each whole day that the Product is out of your possession
for repair under this warranty.

2

The limited warranty extends only to the original purchaser (“Consumer”)
of the Product and is not assignable or transferable to any subsequent
purchaser/end-user.

3

The limited warranty extends only to Consumers who purchase the
Product in the United States of America.

4

During the limited warranty period, Nokia will repair, or replace, at
Nokia’s sole option, any defective parts, or any parts that will not
properly operate for their intended use with new or refurbished
replacement items if such repair or replacement is needed because
of product malfunction or failure during normal usage. No charge
will be made to the Consumer for any such parts. Nokia will also
pay for the labor charges incurred by Nokia in repairing or replacing
the defective parts. The limited warranty does not cover defects in
appearance, cosmetic, decorative or structural items, including framing,
and any non-operative parts. Nokia’s limit of liability under the limited
warranty shall be the actual cash value of the Product at the time the
Consumer returns the Product for repair, determined by the price paid
by the Consumer for the Product less a reasonable amount for usage.
Nokia shall not be liable for any other losses or damages. These remedies
are the Consumer’s exclusive remedies for breach of warranty.

5

Upon request from Nokia, the Consumer must prove the date of the
original purchase of the Product by a dated bill of sale or dated
itemized receipt.

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6

The Consumer shall bear the cost of shipping the Product to Nokia in
Melbourne, Florida. Nokia shall bear the cost of shipping the Product
back to the Consumer after the completion of service under this
limited warranty.

7

The Consumer shall have no coverage or benefits under this limited
warranty if any of the following conditions are applicable:

a) The Product has been subjected to abnormal use, abnormal

conditions, improper storage, exposure to moisture or dampness,
unauthorized modifications, unauthorized connections,
unauthorized repair, misuse, neglect, abuse, accident, alteration,
improper installation, or other acts which are not the fault of
Nokia, including damage caused by shipping.

b) The Product has been damaged from external causes such as

collision with an object, or from fire, flooding, sand, dirt, windstorm,
lightning, earthquake or damage from exposure to weather
conditions, an Act of God, or battery leakage, theft, blown fuse,
or improper use of any electrical source, damage caused by computer
or internet viruses, bugs, worms, Trojan Horses, cancelbots or
damage caused by the connection to other products not
recommended for interconnection by Nokia.

c) Nokia was not advised in writing by the Consumer of the alleged

defect or malfunction of the Product within fourteen (14) days
after the expiration of the applicable limited warranty period.

d) The Product serial number plate or the accessory data code has

been removed, defaced or altered.

e) The defect or damage was caused by the defective function of the

cellular system or by inadequate signal reception by the external
antenna, or viruses or other software problems introduced into
the Product.

8

Nokia does not warrant uninterrupted or error-free operation of the
Product. If a problem develops during the limited warranty period, the
Consumer shall take the following step-by-step procedure:

a) The Consumer shall return the Product to the place of purchase

for repair or replacement processing.

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Reference information

b) If “a” is not convenient because of distance (more than 50 miles)

or for other good cause, the Consumer shall ship the Product
prepaid and insured to:
Nokia Inc., Attn: Repair Department
795 West Nasa Blvd.
Melbourne, FL 32901

c) The Consumer shall include a return address, daytime phone

number and/or fax number, complete description of the problem,
proof of purchase and service agreement (if applicable). Expenses
related to removing the Product from an installation are not
covered under this limited warranty.

d) The Consumer will be billed for any parts or labor charges not

covered by this limited warranty. The Consumer will be responsible
for any expenses related to reinstallation of the Product.

e) Nokia will repair the Product under the limited warranty within

30 days after receipt of the Product. If Nokia cannot perform repairs
covered under this limited warranty within 30 days, or after a
reasonable number of attempts to repair the same defect, Nokia
at its option, will provide a replacement Product or refund the
purchase price of the Product less a reasonable amount for usage.
In some states the Consumer may have the right to a loaner if the
repair of the Product takes more than ten (10) days. Please contact
the Customer Service Center at Nokia at the telephone number
listed at the end of this warranty if you need a loaner and the
repair of the Product has taken or is estimated to take more than
ten (10) days.

f)

If the Product is returned during the limited warranty period, but
the problem with the Product is not covered under the terms and
conditions of this limited warranty, the Consumer will be notified
and given an estimate of the charges the Consumer must pay to
have the Product repaired, with all shipping charges billed to the
Consumer. If the estimate is refused, the Product will be returned
freight collect. If the Product is returned after the expiration of
the limited warranty period, Nokia’s normal service policies shall
apply and the Consumer will be responsible for all shipping charges.

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9

You (the Consumer) understand that the product may consist of
refurbished equipment that contains used components, some of
which have been reprocessed. The used components comply with
Product performance and reliability specifications.

10

ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A
PARTICULAR PURPOSE OR USE, SHALL BE LIMITED TO THE DURATION
OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE
FOREGOING LIMITED WARRANTY IS THE CONSUMER’S SOLE AND
EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED. NOKIA SHALL NOT BE LIABLE FOR SPECIAL,
INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LOSS OF ANTICIPATED BENEFITS OR PROFITS,
LOSS OF SAVINGS OR REVENUE, LOSS OF DATA, PUNITIVE DAMAGES,
LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT,
COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES,
DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING
CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE
PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF
THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT,
OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF NOKIA KNEW
OF THE LIKELIHOOD OF SUCH DAMAGES. NOKIA SHALL NOT BE LIABLE
FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY,
OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING
REPAIRED.

11

Some states do not allow limitation of how long an implied warranty
lasts, so the one year warranty limitation may not apply to you (the
Consumer). Some states do not allow the exclusion or limitation of
incidental and consequential damages, so certain of the above
limitations or exclusions may not apply to you (the Consumer). This
limited warranty gives the Consumer specific legal rights and the
Consumer may also have other rights which vary from state to state.

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Reference information

12

Nokia neither assumes nor authorizes any authorized service center
or any other person or entity to assume for it any other obligation or
liability beyond that which is expressly provided for in this limited
warranty including the provider or seller of any extended warranty or
service agreement.

13

This is the entire warranty between Nokia and the Consumer, and
supersedes all prior and contemporaneous agreements or understandings,
oral or written, relating to the Product, and no representation,
promise or condition not contained herein shall modify these terms.

14

This limited warranty allocates the risk of failure of the Product
between the Consumer and Nokia. The allocation is recognized by
the Consumer and is reflected in the purchase price.

15

Any action or lawsuit for breach of warranty must be commenced
within eighteen (18) months following purchase of the Product.

16

Questions concerning this limited warranty may be directed to:
Nokia Inc.
Attn: Customer Service
7725 Woodland Center Blvd., Ste. 150
Tampa, FL 33614
Telephone: 1-888-NOKIA-2U (1-888-665-4228)
Facsimile: (813) 287-6612
TTY/TDD Users Only: 1-800-24-NOKIA (1-800-246-6542)

17

The limited warranty period for Nokia supplied attachments and
accessories is specifically defined within their own warranty cards
and packaging.

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Manufactured or sold under one or more of the following US patents:

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